For jobs in Tunbridge Wells and the surrounding areas

A brand new car dealership based in Tunbridge Wells is looking for sales executives.

The job responsibilities are:
Builds rapport and qualifies the customer’s requirements
Talks and listens to customers to build rapport and understand their requirements – both their stated and unconscious needs
Qualifies own understanding of the customer's needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer
Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product (e.g. test drive)
Uses a good understanding of the customer’s needs to guide him/her towards the best choice for them
Agrees the details of the sale
Appraises the customer’s part exchange vehicle (checking documentation and obtaining quotes for any paint or repair work), agreeing a purchase price with the Sales Manager
Reviews accessories and additional product options with the customer
Uses interactive screen based systems (e.g. ‘Shop@Toyota’) to help tailor the product offering to the customers’ specification or demonstrate used car market prices
Agrees the sale price in an open and friendly manor
Introduces the Business Manager or agrees the payment method and any finance arrangements with the customer direct, working within company guidelines
Finalises the details of the sale and presents the Vehicle Passport to the customer, encouraging him/her to read it thoroughly before taking delivery in order to establish any questions to be asked at the handover
Coordinates order and delivery
Liaises with Sales Administration to ensure product availability fits with customer's expectations, places the order, updates customer records and schedules any complementary Services/additional work to be completed on the vehicle
Works with Sales Administration to confirm delivery date, notify the customer of any changes to the original schedule and arrange the handover
Builds the relationship with the customer during and following handover
Meets the customer to personally hand over the vehicle following the 3-Step handover process and build the relationship further by answering any questions.
Introduces the Service Manager or other colleagues (e.g. other members of the Service team) to the customer at vehicle handover for future contact
Ensures that each delivery is followed up with a personal call to check the customer is happy. Maintains contact with customers to build relationships and future business
Develops relationships to win new business
Plans and organises own daily selling activity – for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business
Works as a full member of the Centre team
Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
Ensures opportunities for sales by other teams are followed up by the most appropriate specialist e.g. fleet sales
Maintains the showroom environment and displays to agreed guidelines, including the presentation of used car point of sale data

Key Success Criteria
• Vehicle sales volumes and margins
• Accessory and parts sales
• Customer satisfaction (CES and Mystery Shopper)
• Customer retention (e.g. new sales to existing customers)
• Teamworking across the Centre (e.g. Service and Parts)

Must have a good track record of sales experience.

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CONTACT
Miss  Bliss  Pidduck
Recruitment Consultant
Telephone: 01227 762233

Morgan Jones
4 Beer Cart Lane
Canterbury
Kent
CT1 2NY